Terms and cancellation

The service

Strålkastarpolering restores headlights at your address within Stockholm County. The price is 799 kr including VAT for a pair of headlights unless otherwise agreed. A visit normally takes about an hour.

Booking

A booking is binding once you receive an email confirmation. The car needs to be accessible outdoors at the address you gave, at the booked time.

Cancellation and rescheduling

• Cancelling or rescheduling at least 24 hours before the booked time is free. If you paid in advance, you get a full refund.
• For cancellations later than 24 hours before the visit, or if we cannot reach the car on arrival, we may charge half the price of the booked slot.
• If we need to move your slot, for example because of weather or illness, we contact you as soon as we can and offer a new time or a full refund.

The easiest way to cancel is to reply to the confirmation email or call 076-344 11 68.

Right of withdrawal for distance purchases

When you book and pay through the website, the Swedish Distance Contracts Act (2005:59) gives you 14 days from the day the contract was entered into to withdraw from the purchase.

If you want the work carried out before that period ends, you must explicitly agree to it, which you do with the checkbox at checkout. The right of withdrawal lapses once the service has been fully performed. If you withdraw after the work has started but before it is finished, we may charge for the part already carried out.

You may use the Swedish Consumer Agency's standard withdrawal form, or simply notify us at teo@stralkastarpolering.se.

Payment

Bookings made through the website are paid in advance by card or Swish through our payment provider Stripe. Your slot is held for 20 minutes while you complete the payment, and the booking is confirmed only once the payment goes through. If you book by phone we send you a payment link. All prices include 25% Swedish VAT.

Complaints

If you are not happy with the result, contact us within a reasonable time and we will redo the work or refund you. Under the Swedish Consumer Services Act you may report a fault in the service for up to three years.

Disputes

If we cannot reach an agreement you can turn to the Swedish National Board for Consumer Disputes (ARN) or the EU online dispute resolution platform. We follow ARN's recommendations.

Contact

Strålkastarpolering
teo@stralkastarpolering.se
076-344 11 68